| Shipping and Returns:
Shipping Policy: Items that are in stock: Our goal is to ship your order the same day that it is placed. If the order is in stock and placed prior to 12:00 Noon (pacific time) than it will usually go out the same day (over 95% of these orders) without any special handling required by you. If received after 12:00 Noon, we still try and get it out the same day (until shipping carriers cut off) and if not it will ship the following business day. The amount of time in transit is based upon your shipping method choice. Items that are in stock: We prefer to ship all items in stock to you upon placing your order and any items that are not in stock may be shipped upon receiving the back order. We will be happy to quote you an estimated time of arrival on any back ordered items. If you would like to have the whole order held until it is ready to ship complete you must specify to do so otherwise we will ship partials. The freight charges listed on any orders or quotations are estimates only and may change based on our actual charges for your order. If any changes are needed, you will be notified for approval prior to shipment. We reserve the right to change shipping methods. ---------------------------------------------------------------------------------------------------------------------------- Return Policy: If for any reason you are not satisfied with merchandise purchased from Glen Products, you may return it within 90 days to receive a prompt and courteous credit or refund of the purchase price of the product not including shipping costs. We'll refund your shipping costs if the return is a result of our error. Special orders or custom made items are not returnable. You must obtain a return authorization number, otherwise your return may be refused at our dock. See Below. HOW TO RETURN PRODUCT Call Customer Service: 1-800-486-4455 to obtain a 'Return Merchandise Authorization Number' Enclose a copy of the invoice in the box along with the item/s you are returning. Wrap the package securely, add the appropriate postage and send it to the following address: Glen Products Inc. Returns Department RMA#__________ 1711 Newport Circle Santa Ana, Ca 92705 Please Note: We cannot process your return without an RMA number. |
